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How One NDS Utility Improved Customer Service with InvoiceCloud

Maine Water Company was stuck in a frustrating situation – their legacy online bill payment system was not meeting their needs.  Maine Water customers as well as Maine Water staff felt that the current system was not user friendly and was down often, which created a poor customer service experience and, more importantly, low customer …

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How NDS Mobile Work Orders Helped One Utility Company Increase Efficiency

Jon Ziegra, Manager of Boothbay Region Water District (BRWD) in Boothbay, ME, had done a time and motion study revealing the inefficiencies associated with field data collection via their paper work order process. When Northern Data Systems (NDS) suggested deploying NDS Mobile Work Orders as a way to get rid of the paper, Ziegra was …

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