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Choosing utility billing and CIS software is an important decision, but your billing system is only one part of your utility’s operations.

By Brian Callahan, Critical Documents Specialist

Utilities rely on print materials, but as more organizations go digital or adopt modern operational methods, maintaining an in-house printer fleet is becoming less common. That’s where Northern Data Systems’ Managed Print Services can make a difference—helping utilities efficiently handle their document needs.

Do you currently have the need to bill for services or products outside the normal water or electric usage charges?  Do you ever need to bill an insurance company for a damaged light pole, or a construction company for a police detail?  Good news!  NDS’ EDIFICE Utility Billing system offers an easy way to track […]

by Mark Stevens, NDS President Every utility needs to know critical cost information related to capital projects and infrastructure jobs that they undertake within their respective utility distribution system. However, many utilities keep their project costs within a cluttered array of spreadsheets that are often only updated one or two times per year.  Tracking and […]

Maine Water Company was stuck in a frustrating situation – their legacy online bill payment system was not meeting their needs.  Maine Water customers as well as Maine Water staff felt that the current system was not user friendly and was down often, which created a poor customer service experience and, more importantly, low customer […]