Uncategorized – Northern Data Systems

How Utility Districts Can Easily Track Service Line Materials per EPA Guidelines

By Dan Dickinson, NDS Account Executive On November 30, 2023, the Environmental Protection Agency (EPA) announced the Proposed Lead and Copper Rule Improvements (LCRI) and subsequent reporting requirements. Locating Legacy Lead Pipes. Knowing where lead pipes are is critical to replacing them efficiently and equitably. Water systems are currently required to provide an initial inventory …

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Project Costing within NDS’ EDIFICE

Uncategorized / By northerndata

by Mark Stevens, NDS President Every utility needs to know critical cost information related to capital projects and infrastructure jobs that they undertake within their respective utility distribution system. However, many utilities keep their project costs within a cluttered array of spreadsheets that are often only updated one or two times per year. Tracking and …

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How One NDS Utility Improved Customer Service with InvoiceCloud

Uncategorized / By northerndata

Maine Water Company was stuck in a frustrating situation – their legacy online bill payment system was not meeting their needs. Maine Water customers as well as Maine Water staff felt that the current system was not user friendly and was down often, which created a poor customer service experience and, more importantly, low customer …

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How NDS Mobile Work Orders Helped One Utility Company Increase Efficiency

Uncategorized / By northerndata

Jon Ziegra, Manager of Boothbay Region Water District (BRWD) in Boothbay, ME, had done a time and motion study revealing the inefficiencies associated with field data collection via their paper work order process. When Northern Data Systems (NDS) suggested deploying NDS Mobile Work Orders as a way to get rid of the paper, Ziegra was …

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