One Connected System for Your Utility
Choosing utility billing and CIS software is an important decision, but your billing system is only one part of your utility’s operations.
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NDS Utility Company Improves Customer Service with InvoiceCloud
By partnering with NDS and InvoiceCloud (IC) to implement electronic billing and payment options, including autopay, the District not only met customer expectations but also achieved significant operational efficiencies.
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Hazardville Water Company Boosts Efficiency with NDS Mobile Work Orders
Northern Data Systems (NDS) implemented NDS Mobile Work Orders, seamlessly integrating with Hazardville’s existing NDS Utility Billing and CRM system (EDIFICE). Work orders now push instantly to field technicians’ mobile devices, enabling real-time dispatching and immediate response to new calls.
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How NDS’ Report Writer Helped a Utility Company Improve Operational Efficiencies
Haverhill Water Department needed a reporting tool that could be easily used by both experienced and inexperienced users. The tool had to be intuitive, allowing users to run queries and modify constraints without difficulty. Additionally, the tool needed to integrate with their billing database and provide the option to extract additional details. Finally, the reporting […]
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Cut Costs and Boost Efficiency with NDS Print Services
By Brian Callahan, Critical Documents Specialist
Utilities rely on print materials, but as more organizations go digital or adopt modern operational methods, maintaining an in-house printer fleet is becoming less common. That’s where Northern Data Systems’ Managed Print Services can make a difference—helping utilities efficiently handle their document needs.
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Conveniently Bill for Additional Services with EDIFICE!
Do you currently have the need to bill for services or products outside the normal water or electric usage charges? Do you ever need to bill an insurance company for a damaged light pole, or a construction company for a police detail? Good news! NDS’ EDIFICE Utility Billing system offers an easy way to track […]
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How Utility Districts Can Easily Track Service Line Materials per EPA Guidelines
By Dan Dickinson, NDS Account Executive On November 30, 2023, the Environmental Protection Agency (EPA) announced the Proposed Lead and Copper Rule Improvements (LCRI) and subsequent reporting requirements. Locating Legacy Lead Pipes. Knowing where lead pipes are is critical to replacing them efficiently and equitably. Water systems are currently required to provide an initial inventory […]
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Project Costing within NDS’ EDIFICE
by Mark Stevens, NDS President Every utility needs to know critical cost information related to capital projects and infrastructure jobs that they undertake within their respective utility distribution system. However, many utilities keep their project costs within a cluttered array of spreadsheets that are often only updated one or two times per year. Tracking and […]
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How One NDS Utility Improved Customer Service with InvoiceCloud
Maine Water Company was stuck in a frustrating situation – their legacy online bill payment system was not meeting their needs. Maine Water customers as well as Maine Water staff felt that the current system was not user friendly and was down often, which created a poor customer service experience and, more importantly, low customer […]
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