by Mark Stevens, NDS President Every utility needs to know critical cost information related to capital projects and infrastructure jobs that they undertake within their respective utility distribution system. However, many utilities keep their project costs within a cluttered array of spreadsheets that are often only updated one or two times per year. Tracking and …
Maine Water Company was stuck in a frustrating situation – their legacy online bill payment system was not meeting their needs. Maine Water customers as well as Maine Water staff felt that the current system was not user friendly and was down often, which created a poor customer service experience and, more importantly, low customer …
How One NDS Utility Improved Customer Service with InvoiceCloud Read More »
Jon Ziegra, Manager of Boothbay Region Water District (BRWD) in Boothbay, ME, had done a time and motion study revealing the inefficiencies associated with field data collection via their paper work order process. When Northern Data Systems (NDS) suggested deploying NDS Mobile Work Orders as a way to get rid of the paper, Ziegra was …
How NDS Mobile Work Orders Helped One Utility Company Increase Efficiency Read More »
