Contact NDS Support
Help when you need it.
At NDS, you can count on a fast and friendly live-person response when calling us.
Support Phone: 1-800-649-7754
Support Fax: 207-781-3226
Email Address: support@ndsys.com
Contact Support
Support Phone
1-800-649-7754
Support Fax
207-781-3226
Email Address
support@ndsys.com
Your call is always answered by a live person. All calls are tracked in a central tracking system for an efficient troubleshooting process and for a detailed account history.
Email is another channel for non-urgent customer questions. Just like support calls, emails are tracked for efficient troubleshooting and a detailed account history.
Support Plans
Sooner or later, everyone has a technology question or problem that they need help with. NDS firmly believes that in order for our products to be successful in the marketplace they must have a world class support organization to back them up.
The Standard Plan
The Plus Plan
The Extended Hour
Coverage Plan
Coverage Plan
The Extended Peak Period Coverage Plan
The Standard Plan entitles NDS customers to unlimited phone access to a qualified NDS Support Professional via the NDS 800 support lines Monday through Friday (except holidays observed by NDS) from 8:00 a.m. to 5:00 p.m. Customers also receive software defect remedies, as they become available under this plan.
The Plus Plan extends coverage from the Standard Plan to include coverage on Saturdays from 8:00 a.m. to 3:00 p.m.
The Extended Plan extends coverage from the Plus plan to include coverage 24 hours a day, 7 days a week including holidays.
The Extended Peak Period Plan extends coverage from the Standard plan to include coverage for a pre-determined time block that is a peak time period for your organization.