Haverhill Water Department needed a reporting tool that could be easily used by both experienced and inexperienced users. The tool had to be intuitive, allowing users to run queries and modify constraints without difficulty. Additionally, the tool needed to integrate with their billing database and provide the option to extract additional details. Finally, the reporting tool had to be able to easily export reports or results to Excel, saving users time and effort.
With these requirements in mind, the Haverhill Water Department chose NDS’ EDIFICE custom report writer (BUSA), a comprehensive reporting tool that streamlines their workflow and makes it easier for everyone to access and analyze data. BUSA is a powerful and flexible data mining and reporting tool built into EDIFICE Utility Billing and CIS application. NDS’ BUSA report writer can be used to report on your data in the way you want at any time.
As examples, Haverhill created BUSA reports to:
- Summarize information for state reporting
- Identify accounts that are incorrectly setup
- Generate custom revenue reports and then export the information directly to Excel without any clean-up work
- Easily share accounts receivable information with other departments without the departments having to access the data directly
- Analyze meter readings for malfunctioning reading devices and send letters or emails from the BUSA report information
- Update certain report information including device statuses
- Analyze work order activity by multiple factors
- Analyze consumption by multiple factors and identify potential vacant properties
Haverhill Water Department has found success with the use of NDS’ BUSA Report Writer. This powerful software allows them to seamlessly analyze and summarize important information, which can be easily shared with other departments without extra effort. With the scheduling component, Haverhill Water Department can receive information precisely when it is needed. Take advantage of NDS’ innovative tool and see the results for yourself.
Problem
Required a reporting tool, which an educated user could easily learn and that was easy enough for a user with no experience to use
Solution
Implement NDS’ Report Writer (BUSA) a flexible and powerful data mining and report writing tool within NDS’ Utility Billing & CIS application
Impact
- Improved operational efficiencies by providing information they needed, when they needed it
- Increased accuracy of billing with accurate account setup
- Standardized processes to suit their workflow