Remove Service Connection Wizard

Use the Remove Service Connection Wizard to remove a service connection from a location and a customer and the system.  Use this wizard to remove a service connection if the connection needs to be repaired or replaced.  You can also remove a connection if the service has been shut off (remove a water meter if the water has been shut off).  You can remove the service connection without actually removing it physically.

Notes:  

• You cannot remove a service connection if there are unposted transactions for the connection.  This includes billing and payment transactions that have not been posted to the customer account.

• This wizard only removes Service Connections.  To change Service Connection information, use the  Wizard.

Directions:

To open from the Inquiry load an account and then click Connections.  Next click Remove.  

Or from the Inquiry select Tools, then click Wizards and click Remove Service Connection.

Remove Service Connection Wizard Example:

IMPORTANT:  The wizard automatically validates and saves your data when you click Finish .

1.   If an account is loaded in the Inquiry, the location displays.  Otherwise, enter the Location ID or to Search for a Location, click Search .

2. Select the appropriate Service Connection to remove.

3.  The removal date displays as today's date or you can enter another date as the date the service connection was removed.

4.  To finish, click Remove .

5.  After clicking remove, the next prompt allows you to choose whether to remove the connection or deactivate the connection, which makes the connection inactive.  Then click Ok.  
For example, if you are removing a seasonal device you can deactivate the device so that the information is maintained but the connection is inactive and can't be billed.