Service Management Result Code Listing Instructions

Use the Service Management Result Code Listing to report the codes and associated descriptions that identify the resolution of tasks and problems that require customers to call for service.

For additional information, click More.

Directions:

To see directions for...

• Opening the Result Code Listing, click More.

   

  1.  Click Service Mgt from the Menu Bar.

  2.  Click Print.

  3.  Click Listings.

  4.  Click Result Code Listing.
  
  Tip:  Or, use the keyboard shortcut:  [ALT] [m] [p] [l] [r].

   

  Result Code Listing Window Example:

  Tip:  For more information, refer to the Report Writer - Overview.

  

   

• Choosing the Selections at the Prompt Window, click More.

   

  Service Management Result Code Listing Prompt Options Tip:  To see more information about a field, click the hyperlink for the field name.
  Report Writer Prompt Window
  Report Writer Directions	If you want to use existing report settings, click Open and select the name of the settings. Or, you can change the settings on the fly using the Range Options, Sort Options, and Additional Options. If you want to save the current report settings, click Save and specify the name of the settings. To generate the report: Click Print View to display the report. Or, click Print Report to send the report to the default printer. Tip:  After you click Print View or Print Report, you will see the prompt for additional report options. Tip:  For more information, refer to the Report Writer - Overview.
  	To escape from the print routine, click Close.

   

• Report Sample(s), click More.

   

  To see an example of the report, click Result Code Listing Sample.