Meter Import Post - Correcting Duplicate Transactions

If during the Meter Import Post, there are transaction codes for a customer in the Meter Import file and duplicate transaction codes in the Billing Transaction file, Open Transaction file or the Adjustments Transaction file, the following message alerts you:

Duplicate Transactions already exist in the customer Billing transactions file.

Note:  If a billing transaction code already exists for the customer in the billing transaction file, the transaction will not be posted to the billing transaction file.  However, if a transaction code already exists in the Open Transaction file or the Adjustments Transaction file, it will the transaction code will post causing a duplicate transaction code to exist.

Directions:

To Correct the duplicate transactions:

1.  Print the appropriate journal to see what is in the Billing, Transaction or Adjustment Transaction file.

2.  If the Print Journal lists:

a.  The same transactions that you want to post, most likely you have already performed the Meter Import Post.  STOP and do not continue.  Confirm that all of the meter import transactions have been posted to the Billing Transaction file, Open Transaction file or the Adjustments Transaction file by verifying the transactions on the Print Journal and contact NDS Technical Support for further assistance.

b.  For all other issues contact NDS Technical Support at 1-800-649-7754.