Support

Support 2017-05-19T10:32:15+00:00

Help when you need it.

The Northern Data Systems support team professionals spend significant amounts of time in the field with clients installing the software and training the users. Because we understand our customers’ points of view, NDS is able to offer greater support when questions come up.

Support Line

Your call is always answered by a live person. All calls are tracked in a central tracking system for an efficient troubleshooting process and for a detailed account history.

Support Line:  1-800-649-7754

Support Fax:  207-781-3726

Email

Email is another channel for non-urgent customer questions. Just like support calls, emails are tracked for efficient troubleshooting and a detailed account history.

support@ndsys.com

Virtual Support

Using the latest technology we can view your system, diagnose problems and assist you securely, quickly and efficiently.

Online Help

Context-sensitive Online help can assist you with answering your questions as well. Information in our online help systems can be bookmarked for quick recall and easily printed.

MyNDS Client Portal

MyNDS is our secure website where NDS customers can access additional resources about NDS software. MyNDS offers a variety of instructional documents, runbooks, educational videos and software release notes. Questions may be researched at any time, at your pace. You can even catch up on NDS news here!

Access Portal

We offer loads of services.

At Northern Data Systems we know it’s not enough to simply deliver the best technology solutions — which is why we offer a full suite of services in addition to our software solutions. NDS support services are designed to answer your questions quickly, helping you utilize our feature-rich software to its fullest potential and keeping your NDS products running at peak performance.

Sooner or later, everyone has a technology question or problem that they need help with. NDS firmly believes that in order for our products to be successful in the marketplace they must have a world class support organization to back them up.

The Standard Plan

The Standard Plan entitles NDS customers to unlimited phone access to a qualified NDS Support Professional via the NDS 800 support lines Monday through Friday (except holidays observed by NDS) from 8:00 a.m. to 5:00 p.m. Customers also receive software defect remedies, as they become available under this plan.

Plus Plan – Option

The Plus Plan extends coverage from the Standard Plan to include coverage on Saturdays from 8:00 a.m. to 3:00 p.m.

Extended Hour Coverage Plan – Option

The Extended Plan extends coverage from the Plus plan to include coverage 24 hours a day, 7 days a week including holidays.

Extended Peak Period Coverage Plan- Option

The Extended Peak Period Plan extends coverage from the Standard plan to include coverage for a pre-determined time block that is a peak time period for your organization.

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Training & Ongoing Education

Knowledge Empowers, Education is Key
At NDS we firmly believe that customer education is the key to achieving maximum benefit from your information technology solution. NDS offers in-depth training programs specifically designed for your products and that are customizable to meet your specific goals. NDS also offers ongoing training classes to provide advanced training to existing staff or entry level training to new staff. Whatever the training need, NDS has proven solutions for you.

Our Professional Approach
Classes are designed and taught by training professionals who understand how people learn. NDS utilizes classroom educational sessions at our multimedia training center, as well as field training sessions at your office, to insure that your staff gets the attention and training they deserve. Over the past four decades, NDS has developed proven courseware and class curriculums with hands-on practice that provide a consistent and successful training experience.

Training On-site, at NDS or Virtually
Learn the features and functionality you need to become an efficient user of the NDS solutions at our state-of-the-art training center, or from the comfort of your own office or as a virtual student.

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System Implementation

We want to make the implementation process as seamless as possible for you, with little to no loss in productivity. With our 40+ years of experience with software systems migration and complete IT management, we can provide this level of service to our customers.

Conversion and Migration Services
All of your data is correctly and efficiently moved into the new system, so you can begin working without missing a beat. Completed in tandem with on-site or classroom training, and you will be more productive than ever before!

Installation Planning
Having a solid plan is the most important step to a hassle-free system implementation. We can design an installation using your existing infrastructure or new hardware handpicked from systems designed to work flawlessly with all our solutions. We develop a complete plan of action before your old software goes offline, and ensure that your installation is up online in the shortest period possible.

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NDS Professional Services

Do you ever wish you had extra help to accomplish a special or one-time IT project at your office? If you answer yes, then an NDS Professional Services Agreement (PSA) is the solution for you. A PSA consists of a discounted pre-purchased block of professional services time to be used when you need it. You can use the professional services time for anything relating to your system and network systems including hardware services, networking upgrades, printer replacements and training. Think of it as renting a software or hardware expert to do those special jobs that you don’t have staff for, just when you need it.
Our proven ability to respond quickly and manage your resources has resulted in long-term customer relationships spanning four decades.

NDS Professional Services:

• Reduce Overall Costs
• Become a budgeted, planned expense rather than an unplanned expense
• Are flexible, use when you need it
• Multi-purposed, can use for security, networking services, upgrades, consulting and training

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User Groups

Most people know that the learning process is ongoing, and our user groups address this reality by meeting to
discuss the issues confronting their business and the ways software is helping them address these issues. Learn
about new features and new modules, as well as explore advanced tips and techniques by attending user group
meetings.

    ~  2016 USER GROUPS SCHEDULE  ~

EDIFICE ELECTRIC User Conference – June 22, 2016 – NEPPA Building Littleton, MA

EDIFICE WATER/Sewer User Conference – June 24, 2016 – Hilton Garden Inn Freeport, ME

SHARETEC User Conference – September 26-28, 2016 – Disney World’s Grand Floridian Resort & Spa

INVISION Government Conference – Fall 2016

INSight Healthcare User Conference – Fall 2016

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We’re here to support you.

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