Customer Software Phone Support
Help When You Need It
Sooner or later, everyone has a question or problem with a computer program they need help with. Nothing is more frustrating than making a call to get help only to hear an electronic voice asking an endless series of preprogrammed questions that have nothing to do with what you are calling about. At NDS we still believe that talking to a live, highly experienced individual about a specific concern or issue is the best way to handle your needs. NDS also firmly believes that in order for our products to be successful in the marketplace they must have a world class support organization to back them up.
NDS Software Support Products
Currently NDS offers three support products to qualified end users: Standard, Plus and Extended Hour coverage. Calls will be taken for all accounts outside the specified plan of the individual customer on a per charge basis.
Standard Plan
The Standard Plan entitles NDS certified customers to unlimited phone access to a qualified NDS Support Professional via the NDS 800 support lines Monday through Friday (except holidays observed by NDS) from 8:30 a.m. to 5:00 p.m. within the customer time zone. Clients also receive software defect remedies, as they become available under this plan.
Plus Plan - Optional
The Plus Plan extends coverage from the Standard Plan to include coverage on Saturdays from 8:30 a.m. to 3:00 p.m. within the customer time zone.
Extended Plan - Optional
The Extended Plan extends coverage from the Plus plan to include coverage 24 hours a day, 7 days a week including holidays.
Our software and custom support experts look forward to helping you with any issues if they do arise. Contact us to learn how stellar phone support is just one part of integrated services from Northern Data Systems.