Why Choose Utility Management Software from Northern Data Systems?
It takes a lot to provide Comprehensive Computer Care - Learn about The NDS Difference
Anyone you consider should have good answers to all of these issues. Lift the rocks and see the truth.
No matter where a utility company gets its software, that company needs comprehensive care:
- Experience: NDS has thirty (30) years experience developing and supporting Utility Software. Northern Data Systems has developed and supported software for New England Utilities for 30 years.
- Track Record: All during those 30 years, NDS is the ONLY company that has reliably and dependably serviced utility companies in Maine. Most others have come and gone or have tried to service Maine from a distance.
- Product: The EDIFICE product line consists of a complete utility management solution, from billing to job costing and project management. Better yet, it all works together. No need to buy individual products from separate vendors and try to piece them together.
- Technology: NDS’s EDIFICE is a true Windows™ GUI product and uses the latest Microsoft® technology. It offers integrated Internet, email and ODBC integration to Word, Excel, Access and Crystal Reports.
- Project Management Experience: Based on over thirty (30) years experience, NDS has developed a thorough and detailed implementation process backed by a specialized computer system for tracking results. Using this process, we have installed systems with up to 250 users without a hiccup.
- Customer Training: NDS has classrooms in Falmouth, Maine to insure that your staff can be trained professionally and without interrupt. There are no travel or overnight expenses for your staff. Being a Maine company, we can also easily come to you and there are no plane tickets or other costs.
- On-site Customer Support: After the sale and when the dust settles, our customers still need on-site customer support – at night, on the weekends, and early in the mornings. Being minutes away, NDS can come when you need help on that Friday afternoon at 4:00 PM. No out-of-state company can do that.
- Hotline Support: NDS has a staff of trained professionals a phone call away to answer your questions and even dial in and troubleshoot your problems. This hotline support is backed by a comprehensive, computerized call logging and tracking system to insure the best possible response.
- Hardware Service: Unlike our competition, we do not tell you to call someone else and then referee when there is a hardware problem or a problem of an unknown cause. NDS has a local, experienced staff of hardware service representatives minutes away to help. NDS also has a large, local parts inventory when needed.
- Networking Services: Because the line between hardware, networks, and application software is very blurred, NDS has a staff or experienced network engineers to install, monitor, and support your networks. When customer IT staff’s need help, they call NDS’s network engineers.
- Forms: Often overlooked, NDS has its own, experienced forms department to deal with all your forms needs including laser forms, bar coding, including outside printing and stuffing.
- Disaster Recover/Data Vaulting: NDS stores copies of data for many customers in case of a disaster. Working with our customers, we can have a backup system available should there be a need.
- Commitment to Maine: Maine has its own unique needs due to its unique geography, its unique insurance processing, and population dispersion. We are "local" to New England and offer total "local" support for your software, hardware, and everything in between. We have a long term track record of success with our many New England utility customers.
Learn more about the Northern Data Systems difference. Contact us now.